Each order moves through a series of statuses as it progresses from creation to a final outcome.
All orders are visible under History > Orders in the left navigation panel. The Status column reflects the current state of each order. Use the Filters button to filter by status, provider, or date.
Status Reference
| Status | Meaning |
|---|---|
| Created | The order has been submitted and is pending approval |
| Awaiting Payment | The provider is waiting for funds — your bank transfer (on-ramp DVP) or your vault transfer (off-ramp DVP) |
| Pending User Action | An action is required from you before the order can continue |
| Processing | The provider is executing the order |
| Awaiting Information | The provider has requested additional information or documentation before the order can proceed. Open the order to review the request and submit your response |
| Completed | The order has been fulfilled and funds have been delivered |
| Failed | The order failed and cannot be restarted. Submit a new order if needed. |
| Canceled | You canceled the order. It cannot be restarted. Submit a new order if needed. |
How statuses progress by settlement type
Funds on the fly (DVP) — standard: The order moves to Awaiting Payment after creation. For on-ramp, this means you need to initiate your bank transfer to the provider using the payment instructions shown. For off-ramp, this means you need to sign the transfer from your vault to the provider.
Funds on the fly (DVP) — smart contract settlement: The order stays in Awaiting Payment while you sign the smart contract steps that pay the provider — Approve + Typed Message on EVM blockchains, or Program Call on Solana. These requests appear automatically in the Fireblocks mobile app or API co-signer, and each appears as its own entry in your transaction history. Once the transfer is confirmed on the blockchain, the order moves to Processing. If you don't complete the signing requests before the order expires, the order status changes to Failed.
Prefunded: Orders skip the Awaiting Payment status and move directly to Processing once approved.
Awaiting Information
Not all orders reach this status. It occurs when a provider requires additional compliance information or documentation — for example, enhanced KYC or source of funds confirmation. An order can enter this state more than once. The order resumes automatically and returns to Processing once the provider clears the request.
See How to execute an off-ramp order for the response flow.