Issue
You may encounter various issues while using your Fireblocks Console, such as:
- Receiving general error messages while performing multiple actions in the Console
- Receiving the "Could not load data" message while opening pages in the Console
- Receiving error messages related to dApps using the WalletConnect integration
To help you troubleshoot Fireblocks Console issues, we need you to generate and export a HAR (HTTP Archive Format) file, a JSON archive file format that stores session data.
Resolution
Warning
Your password is not hidden when you record the HAR file. Before you submit the file to Fireblocks Support, open the HAR file in a text editor, search for your password, and then delete it manually.
To generate and export your HAR file:
- Open Google Chrome and go to the page you're having an issue with.
- Go to the Fireblocks login page, but don't enter your credentials.
- Select Customize and control Google Chrome (the vertical ellipsis) > More Tools > Developer Tools. You can also press F12 on your keyboard.
- On the developer panel, select the Network tab. You may have to expand the flyout menu to see it. Then, on the Network tab, do the following:
- Look for the Record network log button in the upper left corner of the Network tab. If it's gray, select it once to start recording. If it's red, you're good to go.
- Select the Preserve log checkbox.
- Next to the Record network log button, select Clear network log. This clears any existing logs from the tab.
- After you finish Step 4, try to reproduce the issue you had while Chrome records network requests.
- Try to log in to Fireblocks.
- Select Export HAR to download the file to your machine. Save the file with the name "HAR with Content".
Then, submit a request to Fireblocks Support that contains your HAR file and your Console Log files as attachments.