Overview

This error can occur for all user roles except for your workspace Owner. It can occur during the user setup process while your user is pending activation.

During the setup process, you will reach a step where you must scan a QR code in the Console with the Fireblocks mobile app. After you scan the code, you receive a "Pairing Failed (100)" error message.

Resolution

To resolve the issue:

1. Make sure you have the latest version of the Fireblocks mobile app installed.
2. In the Fireblocks mobile app, go to Settings > Linked users and verify the workspace is not listed.
3. Make sure your computer screen is clear so that you can scan the QR code.
4. In the Fireblocks mobile app, select + and scan the QR code again.