Issue description

This error indicates that the target instance doesn't support SGX or its SGX is not enabled, or that other machine specs don't match or are missing. For example, the correct size should be DC4s_V3.

Resolution

• You can find a list of SGX-supported instance types here.
• For product availability in different regions, see here.

Need additional help?

If you have a question or need assistance, contact Fireblocks Support and include the following information in your request:

• Workspace name
• The first four characters of the corresponding API key
• User information (indicate whether the user is an active Co-Signer or is going through initial setup)

Additionally, copy the following logs from the API Co-Signer:

• Transaction handling (/databases/cosigner/log/customer_cosigner.log)
  • Transaction signing flow
  • Logging the Callback Handler request and response
• Configuration changes to the API Co-Signer (date_time.run.log)
  • Setup
  • Pairing a new API user
  • Changing the Callback Handler URL