If you see the errors below in your logs, it indicates that the setup was done without a valid loader component for the API.

• Failed to download new enclave
• Failed to initialize encrypted enclave, will try to download a new one
• ERROR 29/06/2022 17:35:53,200 untrusted/ra_loader.cpp(457) fireblocks::common::ra_loader::download_loader_with_access_token - Failed to download loader enclave file, http status 401

Need additional help?

If you have a question or need assistance, contact Fireblocks Support and include the following information in your request:

• Workspace name
• The first four characters of the corresponding API key
• User information (indicate whether the user is an active Co-Signer or is going through initial setup)

Additionally, copy the following logs from the API Co-Signer:

• Transaction handling (/databases/cosigner/log/customer_cosigner.log)
  • Transaction signing flow
  • Logging the Callback Handler request and response
• Configuration changes to the API Co-Signer (date_time.run.log)
  • Setup
  • Pairing a new API user
  • Changing the Callback Handler URL