You can now enter additional details when submitting a Problem support ticket form for issues you experience on Fireblocks.

Upon selecting an Issue, additional options appear for you to further specify the issue you experienced.

You can also use these new fields to describe the issue:

• Where is the issue happening?
• What are you experiencing?
• Fireblocks Transaction ID (only available for transaction issues)
• Workspace Name(s)

Menu options available in fields can vary based on the issue selected.

Fireblocks Gas Station example

Issue

Selecting Fireblocks Gas Station...

...and What are you trying to do?...

...opens another menu, where you can specify the action associated with your issue.

Where is the issue happening?

Selecting API...

...opens another menu, where you can specify the relevant SDK that you're using.

What are you experiencing?

Then, you can select the exact issue you experienced.

Workspace name(s)

Enter the name of the workspace or workspaces in which you experienced the issue.

Transaction example

Issue

Selecting Transactions...

...and What are you trying to do?...

...opens another menu, where you can specify the transaction-related activity associated with your issue.

Where is the issue happening?

Then, you can select the Fireblocks platform where you experienced the issue.

What are you experiencing?

In this field, select the exact issue you experienced.

Fireblocks Transaction ID (optional)

If needed, you can enter the ID of the transaction associated with your issue.