The Fireblocks mobile app allows you to send logs to Fireblocks Support in the event you experience an issue.

iOS devices

1. Open the Fireblocks mobile app.
2. Tap Settings in the top right corner.
3. On the Settings page, tap Send Logs.
4. Enter any relevant notes in the free text field.
5. Tap Send. A support ticket is automatically created.
   

   

Android devices

1. Open the Fireblocks mobile app on your device.
2. Tap the menu button in the top right corner.
3. Tap Send Logs.
4. Select your email app from the device's share menu. An email draft that includes the logs, all relevant device information, and the Fireblocks Support email address is automatically created. 
5. Send the email to Fireblocks Support.