Overview

These substatuses apply to transactions in the Completed primary status. They indicate how the transaction completed, including cases where the blockchain transaction succeeded but the third-party platform reported a failure or rejection.

CONFIRMED

The CONFIRMED substatus indicates the transaction reached the required number of confirmations on the blockchain and is recognized by all parties.

3RD_PARTY_COMPLETED

The 3RD_PARTY_COMPLETED substatus indicates the transaction was completed by a third-party service, such as an exchange.

COMPLETED_BUT_3RD_PARTY_FAILED

The COMPLETED_BUT_3RD_PARTY_FAILED substatus indicates the transaction completed on the blockchain as shown on block explorers, but failed on the associated third-party platform. This is often a third-party system error.

If the transaction was sent from a vault account in your Fireblocks workspace, the balance is deducted from the account.

Resolution

If the exchange does not show the transaction in its recent history or labels the transaction as failed, contact the exchange with the transaction details. If the exchange is unable to resolve the issue, contact Fireblocks Support.

COMPLETED_BUT_3RD_PARTY_REJECTED

The COMPLETED_BUT_3RD_PARTY_REJECTED substatus indicates the transaction completed on the blockchain as shown on block explorers but was rejected by the associated third-party platform.

If the transaction was sent from a vault account in your Fireblocks workspace, the balance is deducted from the account.

An exchange may reject a transaction due to a user input error. For example, some exchanges require an account or deposit minimum. The transaction may also have been manually canceled on the exchange.

Resolution

If the exchange does not show the transaction in its recent history or labels the transaction as failed, contact the exchange with the transaction details. If the exchange is unable to resolve the issue, contact Fireblocks Support.