Overview

The new mobile experience provides an efficient interface for managing approval and signing requests in the Fireblocks mobile app. You can quickly review pending requests, switch between different views, and take action with improved visibility and efficiency.

Minimum version required: 3.4.0 (Android and iOS)

Key benefits:

View all pending requests in a unified list
Switch between All, Transactions, and Administration views
See essential information on request cards without opening details
Filter by workspace to focus on specific tenants
Dismiss requests you don't need to act on
Sort requests to prioritize your work
Apply additional filters to narrow your list

Workspace selection

Select which workspace to view at the top of the screen. The default is All Workspaces, showing requests from all your tenants. Tap the workspace selector to view requests for a specific tenant. Your selection persists as you navigate the app.

Request views

Select the requests you want to display using the view options at the top of the screen:

All (default): shows all your requests in a unified list, regardless of type. The total count appears at the top (e.g., "7 requests").
Transactions: shows only transaction signing and approval requests, including transfers, trades, swaps, and other financial operations. The count is displayed next to the view name (e.g., "Transactions · 5").
Administration: shows only administrative requests, including user management, policy changes, and workspace configuration. The count is displayed next to the view name (e.g., "Administration · 2").

Request cards

Each request card displays essential information, including the operation type, workspace, initiator, and timestamp. Additional details like USD value, assets, and risk indicators appear when applicable.

Sorting requests

Select how to sort your requests from the sort menu:

Last initiated (default): displays the most recently created requests at the top.
First initiated: displays the oldest requests at the top, helping you prioritize pending items that have been waiting longest.
Highest to lowest USD value: sorts requests by USD value in descending order. Requests with USD values appear first, followed by transactions without USD values, then administration requests.
Lowest to highest USD value: sorts requests by USD value in ascending order. Requests with USD values appear first (lowest amounts on top), followed by transactions without USD values, then administration requests.

Your sorting preference is saved between sessions.

Dismissing requests

Remove requests you don't need to act on by swiping left and tapping Dismiss.

Requests you can dismiss

Requests initiated by others (default)
Most transaction and configuration requests

Requests you cannot dismiss

Requests you initiated (default)
MPC operations (add user, key upgrades, re-enrollment)
Off-exchange policy requests
DRS finalization requests

Approving or rejecting requests

To review and act on a request, tap the request card to view full details. Review all information carefully, then tap Approve or Reject. Complete authentication with your PIN and biometric. Risk-flagged requests require additional confirmation before approval.

Filtering requests

Access additional filters by tapping the three-dot menu next to the view options.

Available filters

Initiated by me: show only requests you created
Requires my approval: show requests waiting for your action
Signing requests: show only requests requiring signature

Active filter indicators show which filters are applied and the total number of active filters. Tap Clear all to remove all filters and return to the full request list.

Expired requests

When requests expire, they are automatically removed from your view. You will not see them in your request list after they expire.

Settings and navigation

Access your settings and tools:

Settings: same functionality as the previous experience
QR code scanner: scan QR codes for various operations
Menu: all previous menu items remain accessible

Troubleshooting

The new mobile experience does not appear

The new experience must be enabled for at least one workspace on your device. Once enabled for any connected tenant, it applies to your entire device.

Request cards are missing information

Some information only appears when applicable, such as USD value or risk indicators. Open the request details for the complete view.

Filters do not work

Ensure you applied the filters correctly. Try clearing all filters using Clear all and reapplying them.

A request is not dismissed

Some requests cannot be dismissed, particularly those you initiated or critical operations like MPC enrollments. This prevents accidentally removing important requests.

Requests are not updating

Close the app completely and relaunch it to refresh your request list.

Need help?

Reach out to Fireblocks support for assistance or questions about the new mobile experience. Check for app updates to ensure you have the latest features.