Overview

This article explains the process of adding new users to a Cold Wallet workspace, if you need to add users to a hot wallet workspace, please refer to this article.

Adding new users to your Fireblocks Cold Wallet workspace is done with the help of our customer operations team to help ensure the offline integrity of your Cold Wallet workspace users.

Before submitting a request to add a user to your workspace, we recommend reviewing the dedicated user roles for Cold Wallet workspaces article to learn more about the different user types and their capabilities.

Adding non-signing users

This section refers to the process of adding any non-signer users to a Cold Wallet workspace.

Please use this form to request adding a new Cold Wallet non-signer workspace user. This can be a Non-Signing Admin, Approver, Editor, or Viewer. Make sure you add the workspace Owner in CC so they can approve the request.

Following the addition of the new user, follow this article to complete the user activation.

Adding signing users

Please use this form to request adding a new Cold Wallet signer, make sure to add the workspace Owner in CC to approve the request.

Once the new offline signer is added to the workspace, please follow the signing device setup guide.

Our Customer Success team is available to assist with a guided session for the Cold Wallet signer's mobile device setup process. If you need assistance please make sure to mark the relevant option on the request form.