Issue description

This error can sometimes occur when connecting your workspace to a decentralized application (dApp) using WalletConnect.

Resolution

Below are the most common reasons for this issue and the steps to resolve it. If you try the resolutions below and the issue persists, contact Fireblocks Support.

Poor internet connection

Verify that your current internet connection is stable. Try switching between 4G and 5G or to a different WiFi network.

Too many vault accounts in the Console

Having a large number of vault accounts can interfere with the response time of the platform, which can impact your WalletConnect connection.

Hiding vault accounts from view in your Console can improve loading and response times. We recommend hiding vault accounts in workspaces with thousands or millions of vault accounts that you access via the Fireblocks API. Once you’ve hidden a significant number of vault accounts, your web3 integration will become operational.

User not connected to the mobile device

If there are users that have not been connected to the mobile device for the workspace, the WalletConnect connection will fail since the Fireblocks mobile app can’t upload data for all users.

Users may not be connected because:

• they have not completed their enrollment to the workspace.
• they were deleted from the workspace but were not unlinked from the app.

Depending on your scenario, either finish the incomplete user setup or unlink the deleted user.

The Linked Users screen in the app allows you to view all users linked with the device. If a linked user lists no associated workspace, the user was deleted and can be unlinked from the device.

For information on a specific user, please reach out to your workspace Owner.